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During busy periods please email us and we can deal with your enquiry more efficiently. Our Sales Lines Are Open Tuesday To Saturday 10AM to 1PM, call 01925 650050 for sales enquiries. Returns procedure Information and returns forms can be found here: Please note our sales team are unable to provide tracking information by phone, by using our email system you will be provided with a live tracking link if you have selected one of our tracked courier services at checkout. Mondays: Shop Closed, Website Orders being despatchedĭuring the race season we may occasionally limit opening hours on certain Saturdays for key race events, please check our social media for updates on Saturday opening times.įor Sales and Technical Product Enquiries please email and our team can promptly assist.įor Order Tracking And Delivery Updates please email quoting your Order Notification Order ID number.Our Website And Online Orders Are Operating As Normal

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In the event that a delivery is refused by a customer due to dispute or non payment payment of their country customs/taxes and the purchased items are returned to THE MERCHANT then the total of these charges plus any surcharges or return courier fees, plus any additional return taxes and customs charges plus the original shipping fee plus a re-stock fee of £30.00 will be deducted from any customer refund. THE MERCHANT is not responsible for any customs related charges unless a specific 'Delivered Duty Paid' courier option has been pre-arranged. The courier will then collect these fees from the customer plus an admin fee. Our Courier will normally pay all these charges on behalf of the customer. International Delivery Customs Charges And International Returnsĭependant on the country there may be additional local taxes, VAT, Duty and customs charges. You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods. In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. If the right to withdrawal is exercised, THE MERCHANT will make every effort to refund the customer within 30 days. If an exchange is requested, all shipping expenses shall be the responsibility of the customer.

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If the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. No refunds or exchanges will be made for incomplete, damaged, used or unsealed goods, including damage to original packaging or missing tags.

Only complete and unused goods in perfect condition for resale will be accepted. The cooling off period and right to cancel do not apply to contracts, orders for any goods made to your specification, any downloaded goods or unsealed goods including but not limited to (DVD, CD, Tapes, Software, Video and audio). All goods must be returned to THE MERCHANT ADDRESS. All returns can be indicated beforehand with THE MERCHANT customer service department. In accordance with the Distance Selling Regulations 2014, the customer has the right to a cooling off period of fourteen (14) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. We can only accept returns with proof of purchase and a completed returns form. Please include the completed returns form and proof of purchase when returning any goods.Returned Items must include original tags attached and any packaging.We cannot accept returns for items that have been used, worn, washed, soiled or damaged by the customer.During busy periods please allow 5-7 days for returns to be processed.

We operate an extended returns policy of up to 30 days from receipt of goods.To check the pogress of your return please email quote your Order Notification Order ID.Sorted Racegear, Lineva House, Milner Street, Warrington, WA5 1AD, United Kingdom

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Returns can only be accepted with a completed returns form, please download the 'Download Returns PDF' then print and complete. For returns received after the 30 day period a gift voucher for full purchase price will be offered if goods are in a re-saleable condition. Simply complete a returns form, send your items back to us in re-saleable condition and a full refund or exchange will be made. We offer an extended 30 day return or exchange policy.

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